Your new company

A locally owned specialist ophthalmology clinic in Townsville is growing and seeking to expand its reception team. The clinic prides itself on delivering exceptional, patient‑centred care while promoting a positive, values‑driven workplace that supports professional growth and wellbeing.

Your new role

• 2 × Full‑Time positions
• 1 × Part‑Time position (30 hours per week across four days — three 8‑hour days and one 6‑hour day)

• Monday to Friday
• Staggered roster to meet clinical demand
  • Open shift: 7:30am – 4:00pm
  • Close shift: 9:30am – 6:00pm
• 4‑week rotating roster, with allocation to a set number of opening or closing shifts

• Providing professional, respectful, and compassionate patient care in person and via phone/email
• Managing a high volume of incoming calls, emails, and patient enquiries
• Booking, confirming, and managing specialist appointment schedules
• Accurate patient billing and receipting, including Medicare and other claiming systems
• Daily banking and reconciliation
• Maintaining accurate patient records and correspondence using Genie software
• Ensuring patients have valid referrals prior to appointments and following up where required
• Booking and quoting in‑room and day surgery procedures, including pre‑admission and post‑operative coordination
• Preparing patient letters from clinical notes and dictation
• Supporting doctors and clinical staff with administrative tasks and workflow
• Assisting with outreach clinics, marketing activity (in line with AHPRA guidelines), and educational or networking events
• Maintaining clinic presentation, supplies, and daily opening/closing procedures
• Attending team meetings, training sessions, and contributing to continuous improvement initiatives

What you'll need to succeed

• Previous administration and customer service experience (medical or specialist reception highly regarded)
• Excellent communication and interpersonal skills with a strong phone manner
• Ability to work effectively in a fast‑paced clinical environment
• Exceptional attention to detail and accuracy
• Strong organisational and immunocompetent skills with the ability to multitask
• Working knowledge of Microsoft Office
• Medical billing experience (preferred but not essential)
• Ability to work collaboratively within a team and independently when required
• Commitment to a positive workplace culture and ongoing professional development
• Driver’s licence and ability to use a personal vehicle for work‑related errands when required

What you'll get in return

• Permanent employment (2 × full‑time, 1 × part‑time)
• Salary: $65,366.08 per annum ($33.08 per hour) + super
• Structured onboarding, training, and ongoing support
• Exposure to a specialised medical environment
• A collaborative, respectful, and values‑driven workplace
• Clear and fair rotating roster system
• Opportunity for long‑term stability and professional growth

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.