Marketing Business Analyst

12-month contract | Sydney CBD | Hybrid Working | Large Telco Organisation

Your new company

You’ll be joining a highly recognised, large-scale telecommunications organisation undergoing a major digital transformation programme. This organisation is investing heavily in modernising its marketing technology, customer engagement platforms, and decision-making capabilities to deliver more personalised, data-driven customer experiences at scale.
The environment is enterprise-level, fast-paced, and collaborative, offering the opportunity to work on highly visible initiatives that impact millions of customers.


Your new role

As a Marketing Business Analyst, you will play a key role in bridging business, marketing, and technology teams as part of a large digital transformation programme.
You will work closely with marketing stakeholders, product owners, and technical teams to understand business and customer engagement requirements and translate these into clear technical outcomes—particularly across Pega Customer Decision Hub (CDH) and related marketing platforms.
This role sits at the intersection of marketing strategy, customer experience, data, and technology, and is ideal for someone who enjoys solving complex problems and delivering meaningful business outcomes in large enterprise environments.

Key responsibilities include:
  • Eliciting, analysing, and documenting business requirements for marketing and customer engagement initiatives
  • Translating business needs into detailed technical requirements for Pega CDH and marketing tools
  • Supporting the delivery of personalised, data-driven customer engagement strategies
  • Collaborating with diverse cross-functional teams including marketing, digital, data, and technology
  • Contributing to continuous improvement across marketing processes, platforms, and customer decisioning capabilities

What you'll need to succeed

  • A degree in a relevant discipline such as Business, Marketing, IT, Maths, Information Systems, or Finance
  • Proven experience as a Business Analyst within marketing, digital, or customer engagement environments
  • Strong problem-solving skills, with the ability to understand complex business requirements and translate them into technical solutions
  • Proven experience and understanding of marketing and customer engagement strategies
  • Excellent verbal and written communication skills, with the ability to convey complex concepts to both technical and non-technical stakeholders
  • A highly technical, hands-on, motivated, and collaborative working style
  • Experience working with diverse teams to deliver business outcomes in large or complex environments
Desirable experience:
  • Previous experience with Pega Customer Decision Hub (CDH) and Pega 1:1 Operations Manager
  • Knowledge or hands-on experience working with large data sets and/or SQL

What you'll get in return

  • The opportunity to work on a high-profile digital transformation programme within a major telco organisation
  • Exposure to cutting-edge marketing technology and customer decisioning platforms
  • A collaborative and outcome-driven environment with strong investment in digital and data capability
  • The chance to influence how large-scale, personalised customer experiences are designed and delivered
  • Competitive remuneration and flexible working arrangements (depending on role type)


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Contract
Industry
Telecoms
Location
NSW - Sydney CBD
Specialism
Projects & Change Management
Ref:
2992275
Closing date
24 Apr 2026

Talk to a consultant

Talk to Becky Robinson, the specialist consultant managing this position, located in Sydney City
Level 14, Chifley Tower, 2 Chifley Square

Telephone: 0451072029

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