Your new company
Victorian state government client based in Melbourne’s CBD.

Your new role

• Working with the M365 Technical Leads, Technical Analyst, and Technicians to resolve incidents related to the data migration from M365 tenant to the department’s central M365 tenant.
• Provide hyper care support to technicians post migration.
• Provide first-level and second-level technical support to members who have migrated to central tenant.
• Manage and document incidents and problems into ServiceNow.
• Respond to support escalations and incidents; investigate, analyse, document and report on the root cause.
• Where required, escalate and work with Level 3 engineers and business analysis to troubleshoot incidents.
• Assist in M365 migration activities as directed by the Team Lead.
• Ensure information security best practice is followed, and work is compliant with internal and external audit and regulatory requirements.

What you'll need to succeed

• 2–3 years of experience in M365 tenant migration.
• Experience with M365 Collaboration Platform and Tools.
• Ability to provide L2 support.
• Strong analytical and problem-solving ability.
• Excellent communicator, both written and verbal.
• A strong track record in working in a customer-focused, dynamic, highly complex organisation, responsible for operations and/or process execution.
• The ability to solve problems quickly, develop workflow and automate processes to deliver efficiencies.
• Understanding of network dependencies, downstream impacts and system and service dependencies for collaboration platforms.
• Knowledge of cloud security and compliance requirements.

What you'll get in return

• 2x roles until 21st April 2025 (12-months) with possible extensions.
• $55 - $60 per hour + Super.
• Great working culture.

What you need to do now
If you're interested in this role, click “Apply” or forward an up-to-date copy of your CV to Vishal at Vishal.Sachdeva@hays.com.au