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Level 2 Support

Level 2 Engineer | Permanent Position | Sydney CBD

Your new company

An exciting new opportunity is available for a Level 2 Service Desk Engineer at a Market-Leading Managed Service Provider. This is a permanent position located in the Sydney CBD and offers a modern onsite working environment and excellent opportunities for career development.

Your new role

In your new role, you will be responsible for providing remote and onsite support to the organisation's clients. You will handle more complex issues that have been escalated from Level 1 support, ensuring timely resolution and maintaining high customer satisfaction.

What you'll need to succeed

  • Previous Managed Service Provider (MSP) experience is highly desirable.
  • Previous experience providing Level 2/3 support in an MS environment
  • Sound knowledge of MS Windows OS and macOS, Microsoft 365, Office Suite, AD, Printing technology, AV products, Cyber and Networking products, and mobile devices (iOS & Android).
  • Support Microsoft 365 environment, including Office apps, Exchange, Identity, Endpoint Manager, Security, SharePoint, and others.
  • Ability to troubleshoot and resolve more complex technical issues and provide guidance to Level 1 support staff.

What you'll get in return

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Training and development programs
  • Collaborative and team-oriented environment
  • Recognition and rewards for outstanding performance
  • Modern and well-equipped office facilities
  • Diverse and challenging projects
  • Opportunities to work on cutting-edge technologies

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Sydney CBD
Specialism
Infrastructure
Ref:
2922831

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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