Your new company

A growing Managed Service Provider based in Ballarat requires a Level 2/3 Support Engineer to join its team for a permanent opportunity, commencing in August 2025. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

• Providing 2nd & 3rd level onsite & remote support for a large client base.
• Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Maintaining relationships with clients.

What you'll need to succeed

• Demonstrated experience in providing level 2 IT support in a user-facing role.
• Sound knowledge of Windows / macOS, Active Directory, Windows Server, Azure, Office 365, SharePoint, Teams, Veeam, TeamViewer, Intune, VMware / Hyper-V and Network troubleshooting.
• Prior experience with Syncro RMM is highly advantageous.
• Highly developed troubleshooting and problem-solving skills.
• A tertiary education in Information Technology as well as Azure and Microsoft certifications are beneficial.
• Experience working within a Managed Service Provider or Consultancy.
• Access to a car and a valid driver’s license.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an attractive salary package, working within a supportive and collaborative team. This organisation prides itself on career development and offers ongoing training. Do not miss out!

What you need to do now

If you're interested in this role or know someone that may be, please click 'apply now' or forward an up-to-date copy of your CV to Daniel.Bertino@hays.com.au.