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Level 2/3 Helpdesk Engineer

Senior Support Engineer | Permanent Role

Your new company

An exciting new opportunity is available for a Senior Support Engineer at a Market-Leading Managed Service Provider. This is a permanent position, located in the Eastern Suburbs of Sydney.


Your new role

You will be responsible for resolving escalated tickets from Level 1/2 technicians and supporting the team in networking, Microsoft 365, server deployment and IT security. You will work in conjunction with the other technical teams within the business to achieve the highest level of customer service and support.


What you'll need to succeed

  • Previous experience working in an MSP environment is essential.
  • Windows Server infrastructure (2008-2022)
  • Networking: TCP/IP, DNS, DHCP, routing, switching, and basic network troubleshooting.
  • Virtualization: VMware or Hyper-V
  • Security Fundamentals: antivirus software, malware detection and removal, firewall configurations, data encryption, and basic security protocols to address security-related incidents.
  • Scripting and Automation: Proficiency in scripting languages such as PowerShell
  • Office 365 platform (SharePoint, Teams, Admin Portal and Directory Sync)
  • Experience using ConnectWise Manage
  • Experience using Datto (RMM & Commerce)

What you'll get in return

  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Training and development programs
  • Collaborative and team-oriented environment
  • Recognition and rewards for outstanding performance
  • Diverse and challenging projects
  • Opportunities to work on cutting-edge technologies

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Sydney Eastern Suburbs
Specialism
Infrastructure
Ref:
2939356

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: +61292492278