Your new company

You’ll be joining a large, enterprise‑scale retail organisation operating complex, high‑volume distribution centre environments across Victoria. The technology function sits at the heart of daily operations, supporting critical warehouse systems and end‑to‑end supply chain processes.
The organisation offers a stable, well‑tenured Melbourne IT team, a strong on‑site culture, and a customer‑first mindset, working within large‑scale, resilient technology platforms similar to those used by Australia’s leading retailers.

Your new role

• This is a senior, hands‑on IT support role based within a distribution centre environment, with responsibility for providing end‑to‑end BAU IT support, backfilling a senior team member, and acting as a trusted on‑site technical lead.

• You will support daily warehouse operations by delivering responsive, people‑facing IT services across EUC, printers, mobility devices, and core on‑site infrastructure. Working as part of a statewide DC technology team, you will manage incidents and changes, partner closely with site stakeholders, and collaborate with internal teams and external vendors to ensure system stability, safety, and performance.

• This role requires a strong balance of technical capability, customer service, and on‑site presence, with flexibility to operate across multiple DC locations as required.

What you'll need to succeed

• Proven experience providing hands‑on IT support within warehouse or distribution centre environments

• Strong BAU support capability, including incident, change, and ticket management (ServiceNow or ITIL‑aligned environments)

• Solid troubleshooting experience across:Printers (including rollouts and maintenance), laptops, mobility devices, and end-user hardware

• Experience delivering LCM rollouts, patching, and hardware refresh programs

• Exposure to Google‑based environments, with familiarity or transition experience toward Microsoft / Azure

• Basic network troubleshooting skills, including triaging local device versus network issues and working with managed service providers

• Experience monitoring and responding to infrastructure alerts (e.g. UPS)

• Excellent stakeholder engagement and customer‑facing skills in operational environments

• Ability to work on site, including physical movement of IT equipment

• Flexibility to support weekend change activity and occasional travel across sites

What you'll get in return

6-month contract with a possible extension, Melbourne on-site role, flexible working hours aligned to operational site needs

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.