IT Systems Analyst

IT Systems Analyst | Fully remote

Your new company

Join a forward-thinking organisation that is building out its technology capability to support internal systems and SaaS platforms. The team is small but growing, with a strong focus on innovation, security, and operational excellence. They have previously tried developing junior talent for this role without success, so they are now seeking an experienced professional who can hit the ground running.

Your new role

As a Systems Analyst (Level 2), you’ll play a key role in the Customer Success function, supporting internal systems that run the business and ensuring reliability, security, and performance. You’ll work closely with developers, graduate business analysts, and support teams to resolve complex issues, manage tickets, and assist in building a robust technology environment.

Key responsibilities include administering and troubleshooting Microsoft stack technologies (MS365, Entra, Intune, Defender, Exchange, SharePoint), managing and securing endpoints across a remote workforce, investigating and resolving escalated tickets using diagnostic tools (SQL, network tools, logs), supporting internal systems and SaaS platforms with a focus on security and compliance (ISO27001 knowledge is a bonus), and collaborating with cross-functional teams to improve processes and system reliability.

What you'll need to succeed

  • Proven experience as a system analyst within a cloud-based, cyber-secure environment.
  • Strong knowledge of Microsoft technologies (MS365, Entra, Intune, Defender, Exchange, SharePoint) and basic networking principles.
  • Experience providing Level 2 technical support in a ticket-based helpdesk environment.
  • Ability to debug and query SQL (not scripting).
  • Exposure to working within a security framework; ISO27001 experience is highly regarded.
  • Experience working for an SME environment is highly desirable.
  • Strong stakeholder management skills and ability to collaborate across teams.

What you'll get in return

  • Fully remote role (Must be based on the east coast of Australia)
  • Opportunity to join a growing team and make a real impact on internal systems and processes.
  • Work with Tier 1 clients and internal stakeholders in a dynamic environment.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Sydney CBD
Specialism
Infrastructure
Ref:
2969578

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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