Your new company

Hays is currently partnering with a leading global organisation to recruit a customer-focused IT Support Analyst to join their expanding international support team. This is an excellent opportunity for someone looking to take the next step in their IT career and gain exposure to modern cloud technologies within a collaborative, global environment.

Your new role

In this role, you will provide IT support to a diverse, global user base across multiple regions. You will be responsible for delivering high-quality technical support across a range of systems and technologies while ensuring an excellent customer experience.

Key Responsibilities:
Provide support across hardware, software, networking, and user access issues
Manage user onboarding and offboarding processes
Administer MFA resets and password support
Manage users and devices via modern identity and device platforms
Support email security, device encryption, and remote management tools
Maintain accurate ticketing system updates and documentation
Deliver efficient and professional support within a global IT environment

What you'll need to succeed

Proven troubleshooting and problem-solving skills
Experience supporting Windows environments and Microsoft 365
Exposure to networking fundamentals and end-user hardware support
Familiarity with service desk or ticketing systems
Experience or exposure to identity management, device management, or security tools (advantageous)
Strong communication skills with a customer-first mindset
A proactive attitude and willingness to learn and grow

Only applicants with Australian Citizenship or Permanent Residency will be considered as it's an ongoing position.

What you'll get in return

Permanent role within a growing, global organisation
Exposure to modern technologies including cloud platforms and AI tools
Supportive team environment with strong career development opportunities
Competitive salary package/Hybrid working arrangements.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508