Your new company

This national NFP organisation is seeking 2x Level 1/2 IT Support Analysts for permanent opportunities commencing as soon as possible! Based in Melbourne’s Inner North, this company fosters a collaborative and inclusive work environment, offering exposure to enterprise technologies and excellent career development opportunities. The company enables flexible working arrangements.

Your new role

In this exciting role, you will be:

• Providing 1st and 2nd level onsite and remote IT support to ~2,700 users across Australia.

• Supporting both Service Desk and Desktop environments.

• Performing account administration within Active Directory, Exchange, Officer 365, and bespoke applications.

• Assisting with IT related projects and contributing to knowledgebase documentation.

• Ensuring technical issues are resolved within SLAs in a calm and professional manner.

• Managing relationships with vendors and suppliers.

• Procuring and provisioning IT hardware (laptops, mobile phones, monitors, etc).

• Working from the inner northern Melbourne office with some hybrid flexibility.

What you'll need to succeed

To be successful in your application, you will need:

• Demonstrated experience providing 1st and 2nd level IT Support.

• Sound knowledge of Windows 10/11, Active Directory, Office 365, Microsoft Exchange, Intune and Network troubleshooting.

• Excellent customer service & communication skills, both verbal and written.

• A tertiary education in Information Technology as well as Microsoft and Azure certifications are beneficial.

• Prior experience working within a NFP organisation is advantageous.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an attractive salary package, in a role that enables flexible working arrangements. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now