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IT Helpdesk Technician

IT Helpdesk Technician Opportunity

Your new company

An exciting new opportunity is available for an IT Helpdesk Technician at a Government Organisation. This is a permanent position based near the Sydney CBD and offers a modern working environment and excellent opportunities for career development.

Your new role

You will be responsible for the following:

  • Provision of Level 1 - 2 ICT troubleshooting and helpdesk support to all end users.
  • Identify, prioritise, and log phone, email, and web queries in the Service Desk ticketing software.
  • Escalate unresolved issues to the Systems Administrator in a timely manner.
  • Actively assist with updating, maintaining, and monitoring digital systems to ensure the uptime, security, and performance reliability of the
  • Environment.
  • Assisting end users with device and software set up.

What you'll need to succeed

  • Experience with the macOS platform
  • Experience with Google Workplace / GSuite
  • Working Knowledge of Windows Operating system environments and MS
  • Office applications.
  • Relevant IT qualifications.
  • Knowledge of JAMF Pro Management platform.
  • Experience with the Apple School Manager platform is highly desirable.
  • Understanding of current Cybersecurity concepts and challenges.
  • Experience of working in a school or educational environment is highly desirable.
  • Knowledge of SOE deployment approaches.

What you'll get in return

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture

What you need to do now

If you’re interested in the job, click “apply now” to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.




LHS 297508

Summary

Job Type
Permanent
Industry
Education & Training
Location
NSW - Sydney Eastern Suburbs
Specialism
Infrastructure
Ref:
2855848

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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