Your new company

This leading manufacturer within the industrial engineering sector specialises in high-performance solutions designed for demanding hydraulic and mechanical applications. They focus on innovation, precision-engineered products, and a reliable service to support clients across industries such as mining, construction, manufacturing, and heavy machinery.

Your new role

You will be providing high quality customer service and administrative support, undertaking a range of duties including:

• Conduct face‑to‑face product sales at the trade counter.
• Build and maintain strong working relationships with customers.
• Promote products by highlighting quality, value, and benefits.
• Respond to customer enquiries via phone, email, or fax, aiming to convert enquiries into sales.
• Process customer orders and coordinate with warehouse and machining teams to ensure accurate and timely supply.
• Identify and match customer samples using product catalogues.
• Measure products to determine correct requirements, including metric/imperial conversions.
• Support administrative processes including invoicing, packing slips, and payment handling.
• Resolve customer complaints promptly and professionally.
• Identify and pursue new business opportunities.
• Prepare and submit quotations.
• Manage branch inventory, including receiving, storing, and retrieving stock.
• Maintain a clean and organised branch and trade counter environment.
• Action new enquiries efficiently to meet customer expectations and timeframes.
• Assist with general administrative and stores duties as required.
• Perform basic quality assurance tasks.

What you'll need to succeed

Your administrative and customer service experience will be highly beneficial, as well as:

• Experience in blue-collar, trade-related industries
• Excellent written and verbal communication skills
• Strong customer service drive
• Ability to remain calm under pressure
• Personable and collaborative team player approach
• Great work ethic

What you'll get in return

In return for your hard work, you'll be rewarded with:

• Competitive annual salary + super
• On-site Parking
• A dynamic and varied role
• Supportive team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.