Your new company

This is a large, Australian-based insurance brokerage that is looking to recruit a claims consultant/assistant for their Melbourne office. The business are known to be professional and highly commercial, offering strong opportunities for career development, and an interesting and complex workload. This role also offers strong career progression and personal development opportunities, working as part of a large claims team under a highly-experienced manager.

Your new role

This role will see you work as part of an experienced claims team, taking on a range of motor, property, and general insurance claims for the business. Your key responsibilities will include:

• Process a variety of insurance claims, with a focus on motor, property, and general insurance lines.
• Prepare and manage correspondence between clients, underwriters, repairers, assessors, and other stakeholders.
• Maintain and update claims status reports, ensuring accurate and timely tracking.
• Liaise with insurers, loss adjusters, and third parties to facilitate efficient claim resolution.
• Follow up on outstanding documentation and ensure claims progress smoothly.
• Respond promptly to requests from the Claims Manager and Account Executives.
• Ensure compliance with relevant legislation, industry codes, and internal procedures.
• Stay informed on developments across the insurance industry, including motor, property, and broader general insurance trends.
• Maintain organised digital and physical filing systems.
• Identify and escalate complex or high-risk claims appropriately.
• Deliver a consistently high level of customer service and professionalism.

What you'll need to succeed

In order to be considered for this role, you will have:

• Experience in insurance claims, ideally within motor, property, and general insurance.
• Strong understanding of insurance processes and terminology.
• Proficient in Microsoft Word and Excel.
• Excellent written and verbal communication skills, and a high attention to detail and accuracy.
• Organised and able to manage multiple tasks effectively.
• Professional, customer-focused, and team-oriented, with the ability to work independently and take initiative.
• Tier 2 General Insurance qualification (ASIC PS146 compliant), and willingness to maintain RG 146 compliance.

What you'll get in return

If successful in your application for this role, you will receive a competitive salary and benefits package, which includes:

• Salary between $65,000 and $85,000 plus super, negotiable depending on your experience.
• Hybrid working from the inner suburb office, 3 days in the office per week
• Excellent career progression and training opportunities to further your insurance career.
• Opportunities for further qualification provision.
• Regular team incentives and events.
• Working for a national brokerage, there may be opportunities for work travel.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. I f this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.