ICT Support Officer

IT Support | Win 11 upgrade | IOS
The primary objective of this role is to provide ongoing service desk support to client’s staff and supports IT projects and initiatives. The role is to work in a project that's rolling out new iPhones and Windows 11 laptops upgrade. The position also provides high quality website, intranet and portal administration support to stakeholders and external clients and adding value to the Clients web assets through researching and recommending new technologies and trends focusing on market changes.

Key accountabilities:
  • Provide timely, professional and proactive 1st and 2nd level IT service desk support to staff by logging and managing calls made to the service desk ticketing system.
  • Identify and escalate incidents or call patterns to ensure preventative measures can be taken.
  • Create new user accounts in Windows, Exchange and other business applications, and set up PC’s, telephones and other equipment for new staff.
  • Assist in the management and maintenance of office equipment such as printers, photocopiers, fax machines, scanners, Audio Visual equipment laptops and projectors.
  • Assist other IT team members to research and resolve IT problems;
  • Other duties and projects as required




LHS 297508

Summary

Job Type
Contract
Industry
Government & Public Services
Location
VIC - Melbourne CBD
Specialism
Technology
Ref:
2993971

Talk to a consultant

Talk to Vaibhav Singh, the specialist consultant managing this position, located in Melbourne
1 Melbourne Quarter, Level 9/699 Collins St, Docklands,

Telephone: +61 3 8616 8409

Similar jobs to ICT Support Officer

  • IT Support Technician

    Level 1/2 IT Support Technician job at an Agricultural organisation | Victoria Wide | Flex work arrangements
    VIC - Melbourne CBD

  • CISO

    Permanent CISO Opportunity | Melbourne Based
    VIC - Melbourne CBD

  • Level 1 Helpdesk Technician - Melbourne

    IT Helpdesk Technician job available at growing MSP | Adelaide | Permanent | Immediate start
    VIC - Melbourne CBD

  • Cloud Lead

    Hot New Roles in the Market for Cloud Lead
    VIC - Melbourne CBD

  • Infrastructure & Cloud Lead

    Great Council is looking for an Infrastructure & Cloud Lead
    VIC - Melbourne CBD137,000 + Super