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Helpdesk L2 + L3

Level 2/3 Engineer | Work from home 24days per week | Western Sydney
Your New Company

An exciting opportunity has opened up for a Level 2 Support Engineer to join a fast-growing Managed Service Provider known for its commitment to innovation and excellence. As the business continues to expand, they’re investing heavily in their engineering team, offering clear career development pathways and a supportive, inclusive culture. You’ll enjoy a hybrid working model with up to 4 days per week from home and earn additional annual leave for meeting performance KPIs. This role is open to candidates based in Sydney, Central Coast, or Newcastle.

Your New Role

In this hands-on position, you’ll provide technical support across a range of client environments, resolving Level 2 desktop and cloud-related issues. You’ll assist with the installation and configuration of IT infrastructure including servers, PCs, switches, routers, and wireless access points. You’ll also conduct audits and ensure systems are secure, efficient, and well-maintained.

What You’ll Need to Succeed

  • Proven experience in a Managed Services environment
  • Strong knowledge of Windows Server (2008–2022)
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience with Active Directory and user account management
  • Hands-on experience with Microsoft 365 and Office 365 tools (SharePoint, Teams, Admin Portal, Directory Sync)
  • Familiarity with Microsoft Intune and Conditional Access policies
  • A valid driver’s license and access to a reliable vehicle

What You’ll Get in Return
  • $85,000–$100,000 + super
  • Work from home up to 4 days per week
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Training and development programs
  • Collaborative and team-oriented environment
  • Recognition and rewards for outstanding performance
  • Additional annual leave for achieving KPIs
  • Diverse and challenging projects
  • Opportunities to work on cutting-edge technologies


What you need to do now


If you’re interested in the job, click “apply now” to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Western Sydney
Specialism
Infrastructure
Ref:
2918321

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278