Head of Service Transformation

Head of Service Transformation Opportunity boasts an executive-level package + super + incentives

Your new company

At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow – the possibilities are endless. With over 50 years of business success, we are a brand that opens doors. We have built a reputation as the world leaders in specialist recruitment and workforce solutions. Joining Hays isn’t about being part of a global business; we are the industry-leading experts in Australia, New Zealand, and across Asia Pacific.
This is a rare opportunity to join our Enterprise Solutions leadership team in a pivotal regional role, based in Sydney.

Your new role

Joining Hays means you’ll be part of a forward-thinking business that’s going places. We will feed your entrepreneurial spirit. As the APAC Head of Service Transformation, you’ll lead strategic initiatives that drive operational excellence, scalable service delivery, and transformation across diverse APAC markets.
You’ll be empowered to think beyond, challenge the status quo, and influence change at a regional level. With the backing of our senior leadership team, you’ll guide cross-functional teams, champion high-performance culture, and ensure our service delivery aligns with global standards.

What you'll need to succeed

You’ll thrive in this role because you are:
  • A strategic thinker with proven experience leading transformation in complex, multi-market environments
  • A trusted advisor with strong commercial acumen and business credibility
  • An expert in service delivery, process integrity, and change management
  • A confident leader with exceptional influencing and relationship-building skills
  • Committed to coaching, mentoring, and developing high-performing teams
  • Adaptable and agile, with a passion for continuous improvement
  • Experienced in project management and governance frameworks
  • Tertiary qualified, with a Project Management certification preferred.

What you'll get in return

Once you step in, there’s no telling where a career at Hays might take you. Our growth mindset as a business brings variety and many possibilities for different career pathways. Go further in your career than you believed possible. Your energy and dedication are always recognised through rewards and celebrations.
  • Executive-level exposure and influence across APAC
  • Access to senior leadership development and global career pathways
  • Flexible working arrangements and additional leave, including wellness and volunteering days
  • Health, leisure, and lifestyle rewards
  • An inclusive environment where diversity is celebrated
  • The opportunity to make a lasting impact on our regional operations and client experience

What you need to do now

If you’re ready to use your experience to drive transformation and shape the future of service delivery across APAC, please get in touch with [insert contact name/email] or click Apply Now!
At Hays, we value equity, diversity and inclusion and are committed to creating a work environment where all people—regardless of background—feel a sense of belonging. By joining Hays, you’ll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. We invite people from all backgrounds to apply.


LHS 297508

Summary

Job Type
Permanent
Industry
Business or Management Consultancy
Location
NSW - Sydney CBD
Specialism
Enterprise Solutions
Pay
Executive-level package + super + performance incentives
Ref:
2955563
Closing date
18 Oct 2025

Talk to a consultant

Talk to Grace Cullingworth, the specialist consultant managing this position, located in Brisbane
Level 45, One One One Eagle St, 111 Eagle Street

Telephone: 0732312635

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