Your new company
This organisation serves a rapidly growing and culturally diverse region, delivering essential services to communities and future generations. Possessing a culture of growth and commitment to excellent customer experience, the organisation is now seeking a Head of Credit & Collections to lead the credit function within the organisation.

Your new role
The Head of Credit & Collections is a senior leadership position responsible for the strategic and operational delivery of customer credit and collections. This role will have oversight of the development and implementation of the credit strategy, leading a large team fostering collaboration across the business to ensure effective credit management, customer experience excellence, and operational readiness.

• Lead the development, execution and implementation of a new credit and collections strategy.

• Ensure compliance with regulatory standards and customer service guidelines.

• Drive operational performance and continuous improvement initiatives.

• Provide strategic advice and contribute to organisation wide decision making.

• Champion change management and readiness across projects.

• Deliver accurate reporting to regulatory bodies.

What you'll need to succeed
You are a strategic leader with deep expertise in credit management and a passion for delivering exceptional customer outcomes. You bring:

• Proven leadership in credit management and process improvement, ideally within a utility setting.

• Experience in the creation and execution of credit strategies

• Expertise in change management and continuous improvement.

• Ability to build strong stakeholder relationships with excellent communication skills

• Experience managing large teams with an improvement mindset.
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Jack.Roach@hays.com.au to discuss the role in further detail.