• $39.20 /hour + Super
• Temporary 6-month contract with potential for extension or permanency
• Full-time 38 hours per week on a rotating roster (Monday – Friday, 8 am to 7pm)
• Start date: 30th June 2025
• Location: Docklands and in-office for the training, then 50% hybrid.
• Must have full working rights in Australia, including the ability to work 38 hours per week.

Your new company

Your new role

• Communicating with customers who are in financial hardship and providing solutions
• Managing customer enquiries with urgency while displaying empathy and resilience
• Demonstrating professionalism and positivity to connect with your customers and ensure you are having meaningful conversations
• Helping your customers through life to achieve their ambition back to financial health so they are confident and secure about their future.
• Exercising a variety of methods such as negotiation and questioning skills, providing Hardship where appropriate

What you'll need to succeed

• Excellent communication skills— clear, concise, with a professional phone manner, engaging conversational style, and a strong sense of empathy.
• Previous experience in a contact centre or reception role is highly desirable, particularly within banking. Experience in telecommunications, retail, hospitality, or similar customer-facing industries is also valued — especially if you've handled complaints or worked under pressure.
• Strong ability to navigate systems and absorb theory-based training effectively.
• Receptive to feedback and proactive in seeking personal and professional development opportunities.
• Resilient and composed, able to manage difficult conversations professionally and move forward without taking interactions personally.
• Customer-focused, with a genuine desire to help and educate customers, creating a positive and memorable experience.
• Detail-oriented, with a strong commitment to following processes accurately and maintaining high standards of quality.

What you'll get in return

• Fast-paced and supportive work environment
• 9 weeks of training and upskilling opportunities
• If you perform well, there is potential for a permanent position and opportunities to grow your career within a leading Big Four bank.
• Regular team meetings to celebrate success and highlight achievements
• Opportunities for career progression within the team and across the bank
• ‘Future Me’ program focusing on career development.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.