Your new company

You will be working with a leading Telco company based in Sydney CBD.

Your new role

You will lead the configuration, rollout, and support of the company's Genesys Cloud CX platform across global environments. This role will play a key part in designing intelligent call flows, integrating automation, and ensuring compliance and security across their contact centre operations.

What you'll need to succeed

• Proven experience in Genesys Cloud CX configuration and support
• Strong background in IVR design and chatbot development
• Hands-on experience with NICE, Avaya, Verint platforms
• Familiarity with cloud infrastructure and automation tools
• Understanding of compliance frameworks including PCI DSS
• Proficiency in enterprise tools such as ServiceNow, Citrix, AD, SQL, SCCM

What you'll get in return

Your hard work and dedication will be rewarded with an experience working with a renowned organisation, an attractive day rate and an opportunity for a great career progression. They also support flexible working arrangements.

What you need to do now

I f you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to karla.mortel@hays.com.au or call 02 9249 2209 now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.