Your new company
We are on the hunt for a Facilities Management (FM) Contract Manager in Brisbane to handle service delivery and client relationships for one of our leading clients.
Your new role
Duties will include:
Lead contract management activities including performance monitoring, compliance oversight, and financial management for assigned FM contracts
Build and maintain strong client relationships through regular communication, performance reviews, and strategic planning sessions
Oversee the work of facility management teams and service providers to ensure consistent delivery of high-quality services
Analyse contract performance data and prepare comprehensive reports for clients and internal stakeholders.
Identify opportunities for service enhancements, cost savings, and process improvements across managed contracts
Manage contract renewals, amendments, and negotiations in collaboration with legal and commercial teams
Resolve escalated issues and conflicts promptly to maintain client satisfaction and contract compliance
What you'll need to succeed
The following qualifications are highly regarded:
Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
Strong understanding of facility services, contract structures, SLAs, and KPIs
Experience with financial management including budgeting, forecasting, and cost control
Professional certification in Facilities Management (CFM, FMP, or equivalent)
Experience with CAFM/IWMS systems and data analytics tools
Knowledge of relevant industry standards, regulations, and best practices
Project management certification (PMP or equivalent)
What you'll get in return
What you need to do now
If you're interested in this role, email an up-to-date copy of your CV to Megan.McDowell@hays.com.au or call 07 3243 3098.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
LHS 297508