Your new company

Your new role

• Account management and customer liaison
• Schedule and monitor technician workloads and reallocate tasks as needed.
• Manage service callouts
• Create and manage new reactive service job requests in a timely manner.
• Act as the first point of contact for field technicians.
• Process reports, quotes, and invoices
• Monitor and manage shared inboxes to ensure timely responses
• Liaise with clients, suppliers, and local authorities.
• Manage stock ordering and allocate efficiently
• Provide training and support to the coordinators and monitor KPI’s
• Assist with new service agreements and set up corresponding maintenance schedules

What you'll need to succeed

• Demonstrated experience working in a similar role, experience in the fire industry is highly desirable
• Industry knowledge
• Good attention to detail and problem-solving skills
• Experience using uptick & Xero is desirable.
• Exceptional communication skills
• Ability to work in a fast-paced environment

What you'll get in return

• Excellent annual salary
• Work with an organisation that prides themselves on a good cultural working environment
• One day working from home when fully trained
• Ongoing training and support
• Free Parking

What you need to do now