Your new company

Your new role

• Lead and enhance QA operations across APAC, ensuring efficiency, effectiveness, and alignment with strategic goals
• Monitor and analyse operational metrics across QA, including workforce planning, forecasting, WIP management, SLA adherence, and tolerance thresholds
• Drive automation and dashboard creation (including in-house dashboards and Tableau) to deliver real-time performance insights and support strategic decision-making
• Lead stand-ups and establish a strong operating rhythm across teams
• Provide performance feedback and insights to senior leadership, identifying trends and root causes through deep dives and call analysis
• Collaborate with QA leaders and stakeholders to assess the impact of programs and remediation projects, ensuring proactive risk mitigation
• Support continuous improvement initiatives using Lean and Six Sigma methodologies

What you'll need to succeed

• Strong experience in Financial Crime operations, ideally across multiple streams (e.g. TM, ECDD)
• Strong leadership and stakeholder engagement skills, with the confidence to challenge and influence senior leaders
• Workforce planning expertise including capacity management, forecasting, and resource allocation
• Proficiency in Excel and data visualisation tools (e.g. Tableau) and experience in dashboard and scorecard creation is highly desirable
• Knowledge of process improvement methodologies (Lean, Six Sigma)
• Experience leading complex programs and driving operational uplift
• Strong analytical skills and experience in reporting, data interpretation, and performance insights

What you'll get in return

• Make an impact and help create change through the effective oversight and enhancement of operational performance
• Work closely with senior management and experience strong exposure across the business
• Countless opportunities for career progression and growth
• Exposure to retail, business, institutional, and global client operations
• Access to cutting-edge financial crime technology and AI tools

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email it to fiona.russell@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.