Your new company

Sydney’s most vibrant and diverse local government areas, committed to delivering high-quality services and digital transformation for its community. As part of its ongoing investment in technology and operational excellence, the Council is seeking a motivated ERP Application Support Officer to join the team and support its TechnologyOne Ci Anywhere (CiA) platform.

Your new role

As an ERP Application Support Officer (Level 1/2) , you will play a key role in supporting the Council’s TechnologyOne CiA environment, ensuring smooth operation and user satisfaction across various business units.

Key responsibilities include:

• Providing Level 1 and Level 2 support for TechnologyOne CiA modules (e.g. Financials, HR, Asset Management).

• Responding to user queries, troubleshooting issues, and escalating complex problems to senior support or vendors.

• Assisting with user onboarding, training, and documentation.

• Supporting data integrity, configuration changes, and minor enhancements.

• Collaborating with internal teams and external vendors to resolve incidents and implement solutions.

• Maintaining knowledge base articles and contributing to continuous improvement initiatives

What you'll need to succeed

To thrive in this role, you’ll bring:

• Experience supporting enterprise applications, ideally TechnologyOne CiA or similar ERP platforms.

• Strong problem-solving skills and a customer-focused mindset.

• Familiarity with ITIL practices and service desk operations.

• Basic understanding of cloud-based systems and SaaS environments.

• Excellent communication and documentation skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Exposure to TechnologyOne’s Customer Community Portal or CiA training resources.

What you'll get in return

• A supportive and inclusive workplace culture.

• Opportunity to work on meaningful projects that impact the local community.

• Competitive salary and flexible working arrangements.

• Hybrid work options.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.