ERP Application Support

ERP Application Support | Local Council | Initial 6 Month Contract

Your new company

Sydney’s most vibrant and diverse local government areas, committed to delivering high-quality services and digital transformation for its community. As part of its ongoing investment in technology and operational excellence, the Council is seeking a motivated ERP Application Support Officer to join the team and support its TechnologyOne Ci Anywhere (CiA) platform.


Your new role

As an ERP Application Support Officer (Level 1/2) , you will play a key role in supporting the Council’s TechnologyOne CiA environment, ensuring smooth operation and user satisfaction across various business units.

Key responsibilities include:

  • Providing Level 1 and Level 2 support for TechnologyOne CiA modules (e.g. Financials, HR, Asset Management).

  • Responding to user queries, troubleshooting issues, and escalating complex problems to senior support or vendors.

  • Assisting with user onboarding, training, and documentation.

  • Supporting data integrity, configuration changes, and minor enhancements.

  • Collaborating with internal teams and external vendors to resolve incidents and implement solutions.

  • Maintaining knowledge base articles and contributing to continuous improvement initiatives


What you'll need to succeed

To thrive in this role, you’ll bring:

  • Experience supporting enterprise applications, ideally TechnologyOne CiA or similar ERP platforms.

  • Strong problem-solving skills and a customer-focused mindset.

  • Familiarity with ITIL practices and service desk operations.

  • Basic understanding of cloud-based systems and SaaS environments.

  • Excellent communication and documentation skills.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Exposure to TechnologyOne’s Customer Community Portal or CiA training resources.


What you'll get in return

  • A supportive and inclusive workplace culture.

  • Opportunity to work on meaningful projects that impact the local community.

  • Competitive salary and flexible working arrangements.

  • Hybrid work options.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Contract
Industry
Government & Public Services
Location
NSW - Sydney CBD
Specialism
Infrastructure
Ref:
2943531

Talk to a consultant

Talk to Eoin Hennessy, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: +61 2 9048 8951