Your new company
Sydney’s most vibrant and diverse local government areas, committed to delivering high-quality services and digital transformation for its community. As part of its ongoing investment in technology and operational excellence, the Council is seeking a motivated ERP Application Support Officer to join the team and support its TechnologyOne Ci Anywhere (CiA) platform.
Your new role
As an ERP Application Support Officer (Level 1/2) , you will play a key role in supporting the Council’s TechnologyOne CiA environment, ensuring smooth operation and user satisfaction across various business units.
Key responsibilities include:
Providing Level 1 and Level 2 support for TechnologyOne CiA modules (e.g. Financials, HR, Asset Management).
Responding to user queries, troubleshooting issues, and escalating complex problems to senior support or vendors.
Assisting with user onboarding, training, and documentation.
Supporting data integrity, configuration changes, and minor enhancements.
Collaborating with internal teams and external vendors to resolve incidents and implement solutions.
Maintaining knowledge base articles and contributing to continuous improvement initiatives
What you'll need to succeed
To thrive in this role, you’ll bring:
Experience supporting enterprise applications, ideally TechnologyOne CiA or similar ERP platforms.
Strong problem-solving skills and a customer-focused mindset.
Familiarity with ITIL practices and service desk operations.
Basic understanding of cloud-based systems and SaaS environments.
Excellent communication and documentation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Exposure to TechnologyOne’s Customer Community Portal or CiA training resources.
What you'll get in return
A supportive and inclusive workplace culture.
Opportunity to work on meaningful projects that impact the local community.
Competitive salary and flexible working arrangements.
Hybrid work options.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Telephone: +61 2 9048 8951