Dynamics 365 Customer Engagement Consultant

Join a greenfield CRM build focused on Sales, Service & Insights.

Your new company

This organization is undergoing a strategic CRM transformation, rebuilding its Dynamics 365 environment from the ground up. With a strong focus on student engagement and service delivery, the team is implementing a greenfield solution across multiple modules. The internal structure is lean and agile, supported by delivery partners and a clear roadmap for long-term success.

Your new role

This is a pure Functional Consultant position within the Customer Engagement space, focused on building and configuring solutions in Dynamics 365 Sales, Customer Service, and Customer Insights. You’ll work hands-on with the technical team and delivery partners to translate business needs into functional designs and user stories, and actively contribute to the build phase starting mid-November. The role is part of a greenfield implementation, meaning you’ll be involved in shaping the solution from scratch, not just maintaining existing systems. You’ll also support backlog delivery, triage issues, and help ensure smooth integration and data migration.

What you'll need to succeed

  • Proven experience as a Functional Consultant in Dynamics 365 Customer Engagement, with hands-on delivery across Sales, Customer Service, and ideally Customer Insights.
  • Minimum 5 years of experience in functional roles, with real-world implementation—not just demos or sandbox exposure.
  • Ability to build and configure solutions, not just gather requirements.
  • Experience with Contact Center Workspace, Teams Calling, and KingswaySoft for data migration is highly desirable.
  • Strong business acumen and ability to collaborate constructively with stakeholders.
  • Experience in education is a bonus, but not essential.

What you'll get in return

  • A two-year fixed-term contract with potential to transition into BAU or extend.
  • Opportunity to work on a greenfield implementation with clear deliverables and strategic impact.
  • Collaborative environment with access to internal SMEs and external partners.
  • A chance to shape the future of CRM capability in a sector undergoing digital transformation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email me directly at eduardo.amaro@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Education & Training
Location
NSW - Sydney CBD
Specialism
ERP & CRM
Pay
Up to $155,000 + super
Ref:
2963443

Talk to a consultant

Talk to Eduardo Amaro, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: +61 2 8113 6484

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