Your new company

Your new company is a mid-sized, for-profit, registered NDIS provider, based in Townsville. With a stable headcount and impressive average staff tenure, they've historically grown naturally with a focus on quality of service. They're currently looking to recruit a Service Manager to their team to add to their leadership team.

Your new role

Your new role will report to the Operations Manager and oversee a team of support workers, to ensure the safe delivery of person centred support across multiple SIL locations. Your duties will include (but are not limited to):

• Daily monitoring of services, including daily communications, medication charts, risks, incident and PBSP reporting.
• Provide effective leadership and foster a positive workplace culture where staff feel engaged, empowered and encouraged to think creatively.
• Train and mentor support workers in day to day practices and in the implementation and review of new and current care plans every 12 months.
• Monitor and review staff rosters.
• Meet with the Operations Manager monthly to provide advice and information for Board meeting reports.

What you'll need to succeed

• Experience managing a team of support workers, servicing multiple Supported Independent Living houses

• Qualifications in Disability Support or related Community Services field preferred, but not essential

• Availability for occasional on-call duties

• Blue Card, Yellow Card and First Aid Certificate, or ability to obtain

What you'll get in return

• Opportunity to oversee a large portion of the organisation's SIL services

• Salary package of $75,000 - $80,000 + super, commensurate with experience

• A supportive and empowering Operations Manager

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Owen Bealing on 07 3231 2621 or owen.bealing@hays.com.au. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.