Your new company

Join a forward-thinking organisation undergoing a major transformation in how it delivers services and experiences to its community. You'll be part of a passionate team committed to embedding customer-centric thinking across a complex, multi-stakeholder environment. With a strong CX framework already in place, this is your opportunity to help shape and evolve it through hands-on service design work that makes a tangible impact.

Your new role

As a CX Designer/ Service Designer, you’ll play a key role in delivering end-to-end customer experience improvements across a range of high-impact initiatives. This is a hands-on, design-led role—not just strategy on paper. You’ll work closely with cross-functional teams to co-design solutions, map journeys, and bring the customer voice into every stage of service development. You’ll also contribute to the ongoing evolution of a university-wide CX framework, collaborating with the Skills Enablement Lead and other stakeholders to embed best practices across the organisation.

• Lead and contribute to day-to-day service design activities including journey mapping, user interviews, testing, and prototyping
• Apply and evolve an existing CX framework tailored to the organisation’s needs
• Co-design solutions with customers for key service processes such as travel expense claims and maintenance request systems
• Support the rollout of a physical service hub kiosk and contribute to the continuous improvement of a digital service portal
• Work across multiple projects simultaneously, managing ambiguity and shifting priorities with confidence
• Collaborate with stakeholders across various departments, balancing competing needs and perspectives
• Bring a user-centred mindset to every interaction, ensuring services are intuitive, accessible, and effective

What you'll need to succeed

• Proven experience in CX/ service design, within the University sector (preferred).
• Strong portfolio of end-to-end project work
• Ability to work independently and drive outcomes in complex, fast-paced environments
• Strong stakeholder engagement skills and comfort navigating ambiguity
• Background in UX, digital design, or customer experience is highly regarded
• Familiarity with co-design methods, journey mapping, and user research techniques

What you'll get in return

Join a leading University, offering competitive rates, hybrid working (Very flexible, primarily from home) centrally located office, opportunity for growth, and contract extension.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.