Customer Support Specialist

Customer Support Specialist needed in North Sydney!!
I am currently hiring a Customer Support specialist in the Northern Suburbs of Sydney

You must have PR or be an Australian Citizen to apply for this role.
In this role, you’ll be the first point of contact for customers, providing high‑quality support across phone, email, and ticketing systems. You’ll build strong product knowledge, manage service enquiries, and play a key role in keeping processes running smoothly.

What We’re Looking For

  • Previous customer service experience (phone-based experience is highly regarded)
  • Confidence, maturity, and strong verbal communication skills
  • Ability to work autonomously and take ownership of tasks
  • Highly organised with strong attention to detail
  • Strong proficiency in Microsoft Suite
  • A willingness to learn and upskill

What you'll need to succeed

  • 2-3 years customer service experience/ order handling
  • Proactive in learning and expanding technical/functional knowledge
  • Strong attention to detail with accurate data entry skills
  • Effective time management with the ability to meet deadlines
  • Basic–intermediate technical troubleshooting ability
  • Excellent verbal and written communication
  • Strong multitasking and prioritisation skills
  • Friendly, positive, and professional approach
  • Able to manage challenging customers with tact and diplomacy
  • Experience with export documentation (highly regarded)

Education & Experience

  • High school qualification required; bachelor's degree preferred.
  • Strong proficiency in Microsoft Office; JD Edwards experience advantageous
  • Fluent English (written and verbal); additional languages a plus

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Nicole.kelly@hays.com.au, or call now on +61 282 269 878
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


LHS 297508

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
NSW - Northern Sydney
Specialism
Retail
Pay
65000
Ref:
2982713

Talk to a consultant

Talk to Nicole Kelly, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269878

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