Your new company

Your new role

• Build rapport with customers and guide them through onboarding and validation processes
• Review and validate online questionnaires with precision and adherence to internal standards.
• Maintain accurate records of customer interactions and questionnaire statuses
• Assist with subscription payments and fee-related queries
• Make outbound calls to support new registrations and renewals
• Provide first-line support for a range of enquiries including technical issues and procedural questions
• Identify opportunities to improve internal processes and contribute ideas in team meetings
• Consistently meet performance targets and escalate complex issues when necessary

What you'll need to succeed

• Previous experience in a customer-facing role, ideally involving high-volume outbound calls
• Strong attention to detail and a methodical approach to data validation
• Familiarity with CRM systems and data management tools
• Intermediate proficiency in Excel and solid knowledge of other Microsoft Office applications
• Excellent communication skills with a confident and articulate phone manner
• Proven ability to meet deadlines and performance targets
• Flexible and adaptable to the needs of a growing business
• A degree or equivalent qualification is desirable but not essential.

What you'll get in return

• Modern office space in a well-connected Brisbane location
• Comprehensive training and ongoing professional development
• Opportunities to contribute to process improvements and shape customer experience
• A culture that celebrates collaboration, initiative, and continuous learning
• Competitive salary and performance-based incentives
• Clear pathways for career progression within a growing organisation

What you need to do now