Your new company

We are thrilled to be partnering with a well-established leader in the manufacturing sector, currently seeking a Customer Service Team Leader with proven experience in a corporate environment. This is a unique opportunity to join a high-performing team where your leadership will directly influence customer satisfaction and operational success.

• Lead and mentor a team of customer service professionals
• Drive performance and ensure service excellence
• Collaborate with internal departments to resolve customer issues efficiently
• Implement process improvements to enhance customer experience
• Monitor KPIs and report on team performance
• Full-time opportunity Monday to Friday in-office

What you'll need to succeed

• Demonstrated experience in a customer service leadership role within a corporate or manufacturing setting, ideally 3+ years' experience in a similar role
• Strong communication and interpersonal skills
• Ability to lead from the front and inspire a team
• Proficiency in CRM systems and reporting tools
• A proactive mindset with a passion for continuous improvement

What you'll get in return

• Local Convenience: Work in the beautiful Bayside area, surrounded by thriving local businesses.
• Easy Commute: Enjoy the convenience of on-site parking.
• Customer-Centric Culture: Join a business that places customer success at the heart of its operations.
• Innovation-Focused: Be part of an innovative organisation that values creativity and continuous improvement.
• Global Impact: Work with a company that’s trusted by major clients worldwide and continues to grow.

What you need to do now

If you're interested in this role and have the relevant experience outlined, click 'apply now' to forward an up-to-date copy of your CV or email tishanna.barbier@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.