Your new role

• Answering escalated customer queries, solve problems and close requests.
• Follow up non-transacting customers, answer concerns and get customers transacting as soon as possible
• Manage any settlement issues, follow-up queries and resolve queries in an efficient and timely fashion.
• Manage all Change of Ownership requests.
• Help customers understand the products/solutions available
• Manage change of bank accounts, addresses, and other service requests and changes

• Previous call centre experience (preferably within financial services)
• Exceptional communication skills and an engaging phone manner
• Be action-oriented, drive for results and success
• Lead with authenticity, energy and show resilience.

• $70k plus superannuation
• Located in the Sydney CBD
• Comprehensive training and opportunities for professional growth
• Supportive and collaborative team culture.
• Vibrant, thriving culture with like-minded values and a passion to put customers first.