Customer Service Specialist

Customer Service Banking Specialist
Customer Service Specialist
Mascot Hybrid – role

Join a Purpose-Driven Bank in Mascot
Are you passionate about helping people and making a difference? Become part of a values-led organisation that puts customers first and supports ethical banking practices.


Your Role: Customer Service Consultant
As the first point of contact for our customers, you’ll deliver outstanding service and support across a range of personal finance solutions. You’ll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division.


Key Responsibilities:
  • Build lasting relationships by understanding and responding to customers’ financial needs
  • Handle inbound enquiries across general banking, credit cards, loans, home loans, and online banking
  • Promote relevant banking products and refer specialist enquiries where needed
  • Manage daily transactions with accuracy and attention to detail
  • Support branch operations and foster a collaborative team environment
  • Open new customer accounts in line with internal procedures and regulatory standards
  • Represent our values and commitment to ethical banking in every interaction


What You’ll Bring
  • Previous customer service experience (financial services experience is a plus, but not essential)
  • Excellent communication and interpersonal skills
  • Ability to build rapport quickly and effectively
  • A proactive, team-oriented approach
  • Confidence using technology and banking systems
  • Flexibility to work a rotating roster (Monday–Friday 7am–7pm) and one Saturday per week (9am–5pm from home, with penalty rates)
  • Australian Citizenship or Permanent Residency

What’s in It for You?
  • Competitive Salary: $65K–$70K + 13% - 14% super (based on experience)
  • Hybrid Working: Enjoy a flexible model with 2 days working from home
  • Training & Development: Comprehensive onboarding and ongoing learning opportunities
  • Career Progression: Access to structured development pathways
  • Community Impact: Paid volunteer leave to support causes that matter to you
Ready to make a meaningful impact in banking? Apply now and be part of a team that values integrity, service, and community.

LHS 297508

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
NSW - Sydney CBD
Specialism
Banking
Pay
$65K-$70K plus 13% Super
Ref:
2955381

Talk to a consultant

Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269832

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