Your new company

We’re on the lookout for a proactive and detail-driven Customer Service, Admin & Office Clerk to join a busy support team based in Prestons. This is a dynamic role where you’ll be the go-to person for managing customer orders, coordinating logistics, and keeping everything running smoothly behind the scenes.

Your new role

• Enter and manage sales orders, purchase orders, invoicing, and transport
• Onboard new customers and provide them with relevant information
• Manage virtual ordering and SMS systems with the Sales Manager
• Call customers to take orders and promote products
• Handle data entry, invoicing, filing, and general admin tasks
• Liaise with despatch and logistics teams to coordinate deliveries
• Document processes and create guide booklets
• Follow up with customers via SMS, email, and phone
• Build weekly call logs and execute daily customer calls
• Respond to enquiries and resolve issues with internal teams
• Participate in team meetings, training, and process improvement projects

What you'll need to succeed

• Must have a minimum 2–3 years’ experience in phone/email customer service, admin, or office support
• A positive, can-do attitude and a strong work ethic
• Excellent written and verbal communication skills
• Confidence using MYOB and Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong time management and attention to detail
• Ability to work well in a fast-paced team environment
• Experience in food or FMCG industries is a plus.
• Solid problem-solving and reconciliation skills

What you'll get in return

• Competitive salary
• Supportive team culture
• Opportunities for growth and development
• Work directly with decision-makers in a fast-growing business

What you need to do now