Your new company

Your new role

• Providing excellent customer service and managing inbound calls and queries
• Operating phone calls professionally, transferring calls where needed
• Assisting in providing reporting to Management when required
• Resolving customer issues on first call resolution

What you'll need to succeed

• Experience managing and responding to customer complaints
• Proven experience being self-motivated and results-driven with an ability to show initiative
• Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
• Strong written and verbal communication skills
• Intermediate experience in the Microsoft suite of products
• Previous or current Customer Service/ Collections experience/ Insurance is advantageous

What you'll get in return

• Excellent training and ongoing support
• Great work culture and office environment
• Flexibility to work on a rotating roster from Monday to Friday
• Hybrid working arrangements
• Rotating roster between the office hours of 8.00am – 7:00pm Monday to Friday

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.