Your new company

Hays are proud to be partnering with a well-established Australian manufacturer that specialises in high-quality industrial and consumer packaging solutions.
With a strong presence across multiple sectors - including food, agriculture, and industrial products - this organisation is known for its innovation, reliability, and commitment to sustainability. Operating state-of-the-art facilities and delivering tailored solutions to clients nationwide, they offer a collaborative environment where you can contribute to projects that make a tangible impact.

Your new role

Your new role as a Customer Service Representative you will join a fantastic team responsible for duties not limited to:

• Handle incoming phone calls confidently and professionally, ensuring excellent customer service.
• Process and manage key customer orders accurately and in a timely manner.
• Maintain and oversee customer accounts, including updates and issue resolution.
• Perform general administrative tasks to support daily operations.
• Complete data entry tasks and ensure proper filing and organisation of documents.
• Set up new product items in the system and create detailed job specifications.
• Monitor and manage stock levels to ensure availability and accuracy.
• Handle petty cash transactions and maintain accurate records.
• Prepare and provide quotes and estimates for customers as required.
• Act as a backup for the Purchasing Officer, assisting with procurement tasks when needed.
• Undertake other duties as directed to support the team and business objectives.
  
  

What you'll need to succeed

To be considered for this role, you will meet the following criteria:

• Demonstrated ability to communicate clearly and confidently, especially when handling phone calls and engaging with customers.
• Strong organisational skills with experience in managing customer accounts and processing orders accurately.
• High attention to detail for administrative tasks, including data entry, document filing, and maintaining accurate records.
• Solid understanding of inventory control and financial processes, such as stock management and petty cash handling.
• Ability to work collaboratively and adapt to changing priorities, including supporting purchasing activities and taking on additional responsibilities when required.
• Proactive problem-solving skills with the capability to set up new items, create job specifications, and prepare accurate quotes or estimates.
  
  

What you'll get in return

In return for your hard work and dedication, you will enjoy:

• A fantastic permanent opportunity
• Space to apply and enhance existing skills
• A supportive workplace culture

What you need to do now

Kate Wevell is currently recruiting this exciting permanent opportunity so if this sounds like the role you have been looking for and hold all the above requirements, apply ASAP via the link.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.