Customer Service Representative

Customer Service Representative based in Chatswood

Your new company

An exciting opportunity is available for an experienced Customer Service Representative to join a well-established organisation. This role is ideal for someone who thrives on delivering exceptional customer experiences while working collaboratively across multiple internal teams.

Your new role

Reporting into the Customer Service Manager, you will play a key role in supporting day‑to‑day customer service operations, ensuring orders, enquiries and complaints are managed efficiently, accurately and within strict timelines.


  • Providing high-quality support to customers through multiple channels, ensuring queries are resolved end‑to‑end
  • Processing customer orders, credits, debits and returns accurately and within agreed timeframes
  • Reviewing and managing blocked or EDI orders to ensure timely release
  • Taking ownership of customer complaints, ensuring logging and follow-up occurs within regulatory timeframes
  • Liaising with internal quality and regulatory teams to support complaint handling and reporting
  • Maintaining shared inboxes and queues to ensure workflow is managed effectively throughout the day
  • Building strong working relationships with internal teams and external customers
  • Acting as a professional representative of the customer service function at all times
  • Contributing to continuous improvement initiatives and supporting team priorities as required

What you'll need to succeed

  • Previous experience in a customer service (experience within the medical industry preferred but not essential.)
  • Strong ERP experience (SAP highly regarded), particularly in order entry and sales administration
  • Excellent attention to detail and ability to manage competing priorities
  • Strong verbal and written communication skills
  • A proactive, solutions‑focused mindset with strong problem‑solving capability
  • Ability to work collaboratively within a team and independently when required
  • Experience working within a regulated or highly compliant environment (desirable)

What you'll get in return

  • Join a stable organisation with a strong focus on quality and customer outcomes
  • $70k-73k + super
  • 2 Days working from home per week
  • Supportive team culture with ongoing training and development
  • Opportunity to build long‑term career progression in customer service and operations
  • Competitive salary package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Healthcare & Medical
Location
NSW - Northern Sydney
Specialism
Contact Centres
Pay
$70-73k + super
Ref:
2995384

Talk to a consultant

Talk to Kristina Neves, the specialist consultant managing this position, located in Sydney
Level 14, Chifley Tower, 2 Chifley Square

Telephone: 0280626170

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