Your new company is a well-known business in Western Sydney looking to hire an experienced customer service and sales admin.

Your new role will include but will not be limited to:

• Handle and process customer orders across multiple channels (e.g., online, phone, email, Salesforce), ensuring precise data entry into the order management system
  • Check ABN to ensure the PO matches the Customer Setup in SAP.
  • Check pricing is correct for every line in the order
  • Date plan when keying orders
  • Ensure all returns are investigated and processed as per company procedure
  • Price & Availability Enquiries – Address and manage basic pricing and availability enquiries from both internal and external customers
  • Order Fulfilment: Collaborate with Fulfilment, Logistics, and shipping teams to ensure orders are fulfilled and delivered accurately and on time
  • Customer (external & internal) Communication
  • Serve as the main contact for customers regarding order status via phone or email, delivery updates, including any issues.
  • Sales Order Tracking / Monitoring
  • Track and monitor the progress of orders from start to finish, address any delays or discrepancies (ETA’s), keep customers updated throughout the process via open order reports.
  • Process Improvement: Regularly assess and refine order management processes to boost efficiency, accuracy, and overall customer experience

What you'll need to succeed

Similar experience in a CS and admin role would be ideal. Exposure to SAP would be beneficial.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.