Your new company

A well‑established organisation within the manufacturing and technical services sector is seeking an experienced Customer Service Officer to join their team on a temporary basis. This role is ideal for someone who enjoys managing orders end‑to‑end and providing a high level of customer support in a fast‑paced, process‑driven environment.

Your new role

• Process and manage sales orders across multiple product lines

• Handle customer orders via phone, email and online channels with a high level of accuracy

• Enter and maintain orders within an ERP system (SAP or similar)

• Validate purchase orders, pricing, freight requirements and delivery dates

• Manage returns and credits in line with internal procedures

• Respond to price and availability enquiries from internal and external customers

• Track and monitor order progress, resolving delays and discrepancies

• Liaise with logistics, fulfilment and internal sales teams to ensure on‑time delivery

• Communicate order updates clearly to customers and internal stakeholders

• Maintain accurate records, reports and data integrity

• Assist with reporting and identify opportunities for process improvement

What you'll need to succeed

• Previous experience in customer service, sales support or order processing

• Exposure to manufacturing, technical or industrial environments (essential)

• Strong attention to detail and confidence in managing complex orders

• Comfortable working with ERP systems (SAP experience advantageous but not essential)

• Clear communication skills across phone and email

• Proactive, organised and solutions‑focused

What you'll get in return

• Training and support provided on systems and processes

• Office‑based role in a structured, supportive team

• Suitable for candidates who enjoy accuracy, systems and customer interaction

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.