Your new company

A well‑established organisation seeking a dedicated Customer Service & Compliance Officer to join their growing Sydney CBD team.

Your new role

• Handling inbound enquiries across multiple channels
• Managing escalations and complex customer conversations
• Interpreting government‑issued guidelines and explaining them clearly
• Assessing documentation to ensure accuracy and compliance
• Providing system support and troubleshooting user issues
• Collaborating with internal stakeholders to resolve complex matters
• Maintaining consistent service standards in a regulated environment

What you'll need to succeed

• Government programs or government‑related service environments
• Compliance, regulation, or documentation review
• High‑volume customer support
• Escalation management or dispute resolution
• Exceptional communication and interpersonal skills
• Strong attention to detail and analytical ability

What you'll get in return

• Up to $75,000 + super
• Central Sydney CBD office location
• Opportunity to join a growing organisation
• Supportive team culture and ongoing development
• A role where your work directly contributes to program quality and compliance

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.