Customer Service Advisor

NAB is looking for Customer Service Enthusiasts to join their Personal Banking team!

Your new company

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include: We’re customer-obsessed. We keep it simple. We move with speed. We own it and we win together.

Your new role

Your career at NAB is about more than money; it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Customer Service Advisor (Transactions & Digital). In your new role, you will be responsible for providing exceptional customer service to every customer who has transactional enquiries along with internet banking and NAB app enquiries. This is an inbound call centre role which requires you to handle on average 40 – 60 inbound calls per day, assisting with personal banking enquiries.

Your main responsibilities will include:
• Customer Enquiries: Serve as the first point of contact for personal banking customers, addressing transactional, internet banking, and app enquiries with clear and prompt responses (We keep it simple, We move with speed), and taking ownership of resolving issues (We own it).
• Digital Assistance: Assist customers with digital banking tools and the NAB app, offering straightforward guidance (We keep it simple) and troubleshooting efficiently (We move with speed), ensuring customer comfort (We’re customer obsessed).
• Exceptional Service: Deliver outstanding customer service with a friendly approach (We’re customer obsessed), creating positive experiences (We win together).
• Product Education: Educate customers on banking products (We’re customer obsessed) and provide timely information (We move with speed).
• System Navigation: Efficiently use banking systems to enhance customer interactions (We’re customer obsessed, We keep it simple), and share best practices with the team (We win together).

This is a 6-month assignment with the view to extend. The hourly rate will be $37.13 per hour plus super. You will be working an average of 37.5 hours a week. You will be working on a rotating roster between the hours of 7am and 7 pm Monday to Friday.
You will be required to work the occasional Saturday Shift as part of the rotating roster. The Saturday shift times will be from 8 am to 12 pm, 9 am to 1 pm or 10 am to 2 pm and this will likely be working from home.

This role will be based at 700 Bourke Street, Docklands. It will be a hybrid working arrangement from home and in the office after you have completed 10 weeks of training and are fully proficient in the role. When working hybrid, it will be 3 days in the office and 2 days from home.
What you'll need to succeed
You are encouraged to apply for this role if you have:
• Experience in customer service such as retail/hospitality, call centre, or banking role.
• Relevant tertiary degrees such as Business, Commerce, Finance, Accounting (Preferred).
• Passionate about helping customers.
• Proven communication skills, the ability to connect with customers and to assist them with their queries.

What you'll get in return

In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.



LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC - Melbourne CBD
Specialism
Banking
Ref:
2956266
Closing date
16 Nov 2025

Talk to a consultant

Talk to Alexander Ng, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049612

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