Your new company

Your new role

• Act as the first point of contact for customer and supplier enquiries via phone and email, providing prompt and professional support.
• Assist customers with account-related queries, invoices, and payment enquiries, ensuring a high level of service is maintained.
• Follow up on outstanding payments and liaise with clients to resolve discrepancies.
• Process invoices and receipts and enter financial data accurately into accounting systems.
• Reconcile basic transactions and check payment details for accuracy.
• Maintain and update customer account information in CRM and accounting systems.
• Prepare basic reports, update spreadsheets, and assist with general administrative tasks.
• Liaise with internal teams to coordinate order processing, approvals, and ensure smooth communication between departments.
• Provide ad-hoc support to the finance and operations teams as required.

What you'll need to succeed

• Previous experience in a customer service-focused role with exposure to accounts or administration.
• Strong communication skills, with the ability to build rapport and manage client relationships professionally.
• High attention to detail, particularly when handling financial data and processing transactions.
• A proactive and reliable approach, with the ability to take ownership of tasks and see them through to completion.
• Strong organisational skills and the ability to manage a varied workload.
• A positive, team-oriented attitude that contributes to a bubbly and supportive workplace culture.
• Proficiency in Microsoft Office, with exposure to accounting systems such as MYOB or Xero highly regarded.
• Someone seeking a stable, long-term role rather than rapid career progression.

What you'll get in return

• Join a well-established and growing FMCG business with a strong reputation in the market.
• A genuinely friendly, upbeat, and bubbly team environment where people enjoy coming to work.
• A stable, long-term opportunity suited to someone who values consistency and ownership in their role.
• Supportive leadership and a collaborative culture where your contributions are valued.
• No weekend work and consistent, reliable working hours.
• A varied role combining customer interaction with accounts responsibilities.
• Convenient location with a welcoming and team-focused office environment.
• The opportunity to make a meaningful impact in a close-knit team.

What you need to do now