Your new company

A well-established organisation within the education technology space is seeking an outbound customer service coordinator to join their Sydney-based team. Known for delivering innovative digital solutions to schools across the region, this company is focused on improving how educational institutions connect with technology.

Your new role

• Managing integration queries and resolving issues at first contact.
• Coordinating appointments and onboarding processes with schools.
• Advising schools and app partners on best practices for successful integration.
• Supporting stakeholders via phone, video, and email.
• Collaborating with internal teams to streamline processes and improve service delivery.
• Generating leads and re-engaging schools to maximise platform usage.
• Assisting with administrative support and technical troubleshooting.
• Coordinating with project and data teams to ensure successful migrations and data permissions.

What you'll need to succeed

• Experience in an outbound customer service role
• Strong communication and relationship-building skills.
• Technical aptitude and the ability to understand integration processes.
• Excellent time management and organisational skills.
• A proactive, solutions-focused mindset.

What you'll get in return

• 5 Month Role (potential to extend)
• $35 p/h + super
• 2/3 days WFH
• Sydney CBD - Modern Offices

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.