Your new company

Your new role

• Engage with customers affected by fraudulent activity or claims, offering tailored support and practical solutions.
• Handle sensitive enquiries with empathy, urgency, and professionalism.
• Use your resilience and positivity to guide meaningful conversations.
• Help customers understand the claims process and restore their financial confidence.
• Apply investigative and questioning skills to assess and resolve fraud and claims cases.

What you'll need to succeed

• Previous experience in customer service or a contact centre environment.
• Confidence in managing sensitive conversations with care and professionalism.
• High levels of empathy, emotional intelligence, and resilience.
• A customer-first mindset with strong problem-solving abilities.
• Excellent attention to detail and accuracy in processing information.
• Prior experience in fraud, claims, or investigations is highly regarded.

What you'll get in return

• Career Growth – Work with a leading Big 4 bank offering clear pathways for development.
• Rotating roster 8am-6pm Monday-Friday with some Saturdays (Penalty rates apply).
• Supportive Culture – Join a collaborative team in a modern Parramatta office.
• Competitive Pay – $45/hour + super + loadings, with potential for a permanent salary package.
• Stability & Opportunity – Full-time hours with high potential for extension or permanency.
• Purpose-Driven Work – Make a genuine impact by helping customers recover from fraud and unexpected claims.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ciara.mccumiskey@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.