Your new company

The world’s largest manufacturer of automatic garage door openers and accessories.
Our global experience and innovation has resulted in industry-leading designs and some of the most reliable and efficient products available in Australia and New Zealand. Office located in North Ryde.

Your new role

• Ensure all inbound calls and Live Chat Conversations are answered and managed according to company standards.
• Always maintain a professional service level
• Deliver responses to all customer enquiries
• Enter and process orders in a timely manner, daily – no outstanding matters at the end of each day.
• Ensure correct product, prices & quantities on all orders.
• Liaise with customers and sales managers regarding any problems or delays with on-time product delivery.

What you'll need to succeed

• Strong customer service and call centre experience
• A background in order processing is preferred. However, it is not essential.
• Experience utilising CRM's
• Excellent telephone & communication skills
• Well-developed interpersonal skills
• Strong conflict resolution ability
• Attention to detail

What you'll get in return

• $65,000 - $75,000 + super (experience depending)
• WFH up to 2 days per week after the training period
• 9-5 or 8-4, Mon-Fri
• Tafe training courses provided
• Progression opportunities
• Fantastic benefits
• Great company culture
• Free onsite parking
• ASAP start

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.