Customer Experience Officer

Multiple Customer Experience Officer opportunities available on a 6‑month local government contract

Your new company

You’ll be joining a large, customer‑focused organisation that provides essential services to the community. The team is committed to delivering positive customer experiences and offers a well‑structured training program to set you up for success.

Your new role

As a Customer Experience Officer, you’ll be the first point of contact for customer enquiries, supporting a wide range of services across the organisation. You’ll complete a comprehensive 8‑week full‑time training program, where you’ll learn multiple systems and gain a strong understanding of processes before moving into a casual rostered role.
Following training, you’ll be rostered based on operational requirements, with hours ranging from 0 to 40 hours per week, scheduled between 7:30am and 6:00pm.

What you'll need to succeed

To be successful in this role, you will have:
  • Australian citizenship or permanent residency with full working rights
  • Availability to attend full‑time training for 8 weeks (Monday to Friday, 9:00am–5:00pm)
  • Flexibility to work casual hours after training, based on business needs
  • A positive attitude, strong willingness to learn, and the ability to multitask in a fast‑paced environment
  • Confidence using technology and adapting quickly to new systems
  • A customer‑focused mindset with strong problem‑solving skills, curiosity, and effective questioning techniques
Desirable (but not essential):
  • Experience using Salesforce and/or Genesys
  • Previous contact centre experience
  • Local Government background

What you'll get in return

  • Structured, paid training with full system support
  • Casual flexibility following training
  • The opportunity to gain experience in a high‑volume customer service environment
  • Ongoing support from a collaborative team
  • Exposure to a broad range of services and systems

What you need to do now

If you're interested in this role, click ‘apply now’ to forward an up‑to‑date copy of your CV.

If this role isn’t quite right for you, but you’re exploring new opportunities, please feel free to contact me via email at Lauren.Horne@hays.com.au with a copy of your resume for a confidential discussion about your career.




LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
VIC - Melbourne CBD
Specialism
Office Support
Pay
$45 + Super
Ref:
2995680
Closing date
31 May 2026

Talk to a consultant

Talk to Lauren Horne, the specialist consultant managing this position, located in Melbourne
1 Melbourne Quarter, Level 9/699 Collins St, Docklands,

Telephone: 0396049548

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