Customer Experience Officer

Support CX programs, stakeholder engagement, and service improvements in a dynamic public sector team.

Your new company

Join a dynamic public sector organisation committed to delivering safe, efficient, and sustainable mass transit services across South Australia. This team is focused on enhancing customer experience across all public transport modes, ensuring well-connected and customer-focused journeys for the community.


Your new role

As a Customer Experience Officer, you will support the delivery of the organisation’s Customer Experience (CX) Strategy, working closely with the Customer Experience Lead and the broader Customer Experience & Insights (CX&I) team. You’ll play a key role in improving customer journeys—from single interactions to end-to-end experiences—through collaborative, cross-functional initiatives.

What you'll need to succeed

You’ll bring strong administrative and project coordination skills, along with a passion for customer-centric service delivery. Key responsibilities include:

  • Coordinating CX programs and projects aligned with strategic objectives
  • Preparing reports, agendas, minutes, and briefing documents
  • Supporting governance and improvement initiatives under the CX Strategy
  • Drafting Ministerial, Media, FOI and Executive responses
  • Building stakeholder relationships across internal and external partners
  • Assisting with financial tasks including invoicing and budget reconciliation
  • Contributing to a safe and inclusive workplace culture
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint
  • Experience with visual design and collaboration tools

What you'll get in return

  • Opportunity to contribute to meaningful public service initiatives
  • Collaborative and inclusive team environment
  • Flexible working arrangements
  • Professional development opportunities

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to yvonne.scott@hays.com.au or call Yvonne Scott now on 08 7221 4146.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Office Support
Ref:
2953376

Talk to a consultant

Talk to Yvonne Scott, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214146

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