Customer Contact Officer

Level 3 State Government Opportunity

Your new company

Join a respected Western Australian organisation known for its strong community impact, customer focus, and commitment to delivering high-quality service experiences. You’ll be part of a collaborative and supportive team that values continuous improvement, professional development, and a positive workplace culture. This organisation plays a key role in supporting WA communities and is dedicated to providing exceptional support to all stakeholders.

Your new role

In this position you will:

  • Support customers as part of a membership management program
  • Respond to enquiries across phone and email channels
  • Assist customers with system navigation and basic technical issues
  • Maintain accurate records and deliver consistently high service standards

What you'll need to succeed

To excel in this role, you’ll bring:

  • Previous experience in a contact centre or high-volume customer service environment
  • Excellent verbal and written communication skills
  • Confidence using and navigating multiple systems simultaneously
  • Strong problem-solving skills and the ability to guide customers through tech‑related troubleshooting
  • A positive attitude and a commitment to delivering exceptional service

What you'll get in return

  • Join a supportive and purpose-driven organisation
  • Benefit from structured training and ongoing development
  • Work within a collaborative team that values your contribution
  • Competitive hourly rate and stable full-time roster

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
WA - Perth
Specialism
Office Support
Ref:
2996949

Talk to a consultant

Talk to Mia Duffy, the specialist consultant managing this position, located in Perth
Level 16, 1 William Street,

Telephone: 0892544511

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