Your new company & Role

This prominent department within the Victorian State Government is seeking a Customer Change and Response Lead responsible for leading and coordinating consistent and targeted communications to ensure people can plan their journeys around the cumulative impacts of major disruptions on the transport network. The role works with internal and external stakeholders and public transport operators to deliver coordinated and targeted communications and stakeholder engagement. You will develop and deliver communications and engagement plans – ensuring high-level comprehensive plans that effectively analyse stakeholders, define messaging and channels, reflect potential issues, and propose mitigations within the outlined timeframes. As well as, providing genuine engagement to develop effective relationships with key internal and external stakeholders to understand broader policy and localised issues, ensuring that engagement with stakeholders and the community is timely, appropriate, and transparent to build a high level of trust. This role will run until 31st December working out the Melbourne CBD office 3 days per week.

What you'll too succeed

• Track record of developing and delivering tailored engagement plans, aligned to context, risk and audience

• Proven experience leading community and stakeholder engagement across complex and sensitive issues

• IAP2 qualifications (Essentials or Certificate) are highly desirable

• Demonstrated ability to design and deliver early, clear and ongoing engagement and communication with key partners and stakeholders

• Excellent written communication skills, including the ability to prepare consultation summaries, community updates, stakeholder reports and briefing materials
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Daniel.stephenson@hays.com.au, or call us now on 0396049659.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.