Your new company

In this customer service role, you'll be the first point of contact for enquiries received via phone, email, and webchat. Your goal will be to provide helpful, empathetic, and solution-focused support, ensuring each customer interaction is positive and professional. You’ll work within a supportive team environment and follow established procedures to resolve issues and escalate when needed.

Your new role

• Act as the first point of contact for customer enquiries via phone, email, and webchat.
• Deliver professional and empathetic customer service aligned with organisational values.
• Identify customer needs and offer appropriate solutions.
• Record and process enquiries that may require follow-up.
• Resolve general customer issues and escalate complex matters when necessary.
• Maintain accurate records in the customer relationship management system.
• Follow scripts to clarify customer requirements and ensure consistent service.
• Adhere to organisational policies, procedures, and relevant regulations.
• Participate in training and development to build technical and process skills.

What you'll need to succeed

• Previous experience in customer service or contact centre environments (ideally 7–12 months).
• Strong communication skills and a professional phone manner.
• Confidence using multiple computer systems and Microsoft Windows applications.
• A proactive approach to resolving customer issues and navigating complex enquiries.
• A willingness to learn about water and sewerage legislation and apply it in customer interactions.
• A commitment to teamwork, integrity, and continuous improvement.

What you'll get in return

• Join a team that values integrity, personal growth, and customer satisfaction.
• Access ongoing training and professional development opportunities.
• Contribute to meaningful work that positively impacts the community.
• Be part of a supportive and purpose-driven workplace culture.
• $33.75 p/h + super
• Multiple assignments 26/10/2025 – 31/1/2025 or 26/10/2025- 30/06/2025
• Fortitude Valley based
• 38hrs per week (9:00am-5:00pm Monday-Friday)

What you need to do now

If you're interested in this role, click "apply now" or forward an up-to-date copy of your resume. The Consultant is Alice Hearn on Alice.Hearn@hays.com.au or call 07 3259 4929.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.