Customer Case Officer

Exciting opportunity to join a team environment to assist with a newly created project in Launceston

Your new company

Hays is partnering with a leading organisation delivering a major infrastructure transition across Australia. This is a newly created role that will support customers through a transition period, ensuring a smooth, compliant, and customer-focused experience. You’ll be responsible for managing customer journeys, coordinating field contractors, maintaining CRM data, and supporting project reporting. This is a hands-on role suited to someone who thrives in fast-paced environments and enjoys working across technical and customer service teams.

Your new role

Reporting to the Project Manager, you will:
  • Manage customer transitions from initial contact through to completion, including complex and vulnerable cases.
  • Coordinate onboarding and scheduling of trades, resolving field-based issues and ensuring alignment with rollout plans.
  • Maintain accurate case data in the CRM system and produce reports and dashboards for internal and external stakeholders.
  • Support project documentation and compliance
  • Liaise with internal teams and external partners to ensure seamless delivery and communication.

What you'll need to succeed

To be successful in this role, you will bring:
  • Demonstrated experience in customer-facing case management, ideally within utilities, infrastructure, or government-funded programs.
  • Strong communication and interpersonal skills, with the ability to manage sensitive or distressed customer interactions.
  • Experience using CRM systems and working in structured project environments.
  • A collaborative, adaptable, and detail-oriented approach to work.

What you'll get in return

  • Opportunity to contribute to a high-impact project with strong community outcomes.
  • Supportive team culture and exposure to cross-functional project delivery.
  • Competitive remuneration and professional development opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Emily.nuttall@hays.com.au 6108 5556



LHS 297508

Summary

Job Type
Temporary
Industry
Energy, Utilities & Mining
Location
TAS - Launceston
Specialism
Office Support
Ref:
2953297

Talk to a consultant

Talk to Emily Nuttall, the specialist consultant managing this position, located in Hobart
Level 12 NAB House, 27 Elizabeth St

Telephone: 61085556