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Complaints Handler - Travel Insurance

Short-term job working with a global insurance organisation managing travel insurance complaints

Your new company

Join a global organisation renowned for delivering exceptional service and support to its clients. With a strong presence in Australia and New Zealand, you’ll be part of a collaborative team that values professionalism, customer focus, and continuous improvement.

Your new role

As a Complaints Handler, you’ll manage a portfolio of complaints, primarily from direct consumers in Australia. Your responsibilities will include:
  • Handling complaints at various stages, ensuring timely and effective resolution.
  • Communicating with customers and brokers via phone, email, and formal correspondence.
  • Occasionally liaising with the Australian Financial Complaints Authority (AFCA)
  • Your focus will be on reducing the backlog of complaints and delivering fair, empathetic outcomes for customers.

What you'll need to succeed

  • 2+ years in complaints handling or claims management, ideally within general insurance.
  • Experience in travel insurance is advantageous.
  • Strong time management and organisational abilities.
  • Capacity to manage multiple complaints and meet tight deadlines.
  • Attention to detail and process adherence.
  • A genuine ability to empathise with customers and interpret complex information.
  • Excellent written and verbal communication skills.

What you'll get in return

  • Full-time hours, Monday to Friday
  • $40 - $45 per hour + super, dependent on level of experience
  • Working with a support team in Melbourne CBD
  • 2-month temp job

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC - Melbourne CBD
Specialism
Contact Centres
Ref:
2941653

Talk to a consultant

Talk to Jemma Latemore, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0000000000